I think you'll love SavanaZon as much as I do, but if for any reason you're not completely satisfied, just contact us by email within 24 Hour* of receipt and we will assist you with a return/exchange
If 24 Hour have gone by since your purchase, unfortunately, you are no longer eligible for a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require that you have received instructions from our customer service team regarding the return.
Please do not send your purchase back to the manufacturer.
The customer shall be responsible for all return shipping costs.
Damaged / Not as Described / Missing Feature
If the item you received is damaged you have 7 days upon delivery to claim a refund or replacement.
Photo proof will be required for cosmetic or externally damaged items before receiving a refund or replacement.
Video proof will be required for internal, hardware, or system issues such as not charging, not connecting to the phone, and other similar issues before receiving a refund or replacement.
If you are unable to provide a photo/video showing the damage then you will not be eligible for a refund or replacement.
Damaged items due to improper use will not be valid for a refund/exchange.
Missing Shipment
For Missing Shipments - just contact us at info@SavanaZon.com with your order number, and we will ship a replacement immediately.
Returns without prior advice from our customer service team will not be valid for a refund.
Returns
You will be responsible for paying your own shipping costs for returning the item.
Shipping costs are non-refundable.
All returns must be by the advice
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds
The refund process takes between 3-7 business days to complete
The refund will be granted directly to the same method you used to purchase in our store(PayPal, Credit/Debit Card, Amazon Payments, or Apple Pay)
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@SavanaZon.com
For any other questions, contact our support here.